Refund policy
Last updated: 27 October 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gumifashion.com.
If your return is accepted, we’ll send you instructions on how and where to send your package, together with a prepaid return label if the item is faulty, damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gumifashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return shipping costs
- Faulty, damaged or incorrect item: return shipping is free, and we send you a prepaid return label.
- Changed your mind / not satisfied: the cost of return shipping is paid by you.
Exceptions / non-returnable items
For hygiene and safety reasons, items that have been worn, washed, altered or damaged after delivery cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Gift cards cannot be returned. Sale items can be returned in the same way as full-price items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK 14-day cancellation right
In addition to our 30-day return policy, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. Please return the item in the same condition you received it, unworn and with tags, together with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gumifashion.com.
Related policies: Shipping Policy · Payment Policy · Privacy Policy · Terms of Service
Contact information
Store name: GUMI
Company name: MAXROC LTD, registered in the United Kingdom
Business address (registered office): Office 1758, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Warehouse address: 34 Elm Grove, London, England, SE15 5DE, United Kingdom
Company nr.: 17442847
Phone: +44 7378 699616
Website: gumifashion.com
Email: info@gumifashion.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | Closed
We aim to respond to your inquiries within 24 hours on business days.